In general, all physical (boxed) orders are shipped within 1-3 business days with tracking numbers (if applicable). Tracking numbers are not included for electronically delivered products.
Electronic downloads or licenses typically take between 3-5 business days to be delivered to the e-mail you register with us (with some exceptions - see specific product pages for details). Please choose your licenses carefully and consider the system requirements and your Internet connection BEFORE ordering; once the order is processed, electronically downloaded software cannot be returned.
Shipping fees are not refundable under any circumstance.
Returns & Replacements
- Please choose electronic software download (ESDs) licenses carefully and consider the system requirements and your Internet connection BEFORE ordering; once the order is processed, electronically downloaded software cannot be returned in any circumstance.
- We are unable to offer refunds on opened software packages. If your software is defective, please contact us and we can issue an exchange.
- For all other products, returns will be accepted only if the return is sent within thirty (30) days of the delivery confirmation date.
- A full refund of the purchase price, excluding the shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped.
- There are no refunds on items damaged or lost en route. In that case, you must file a claim with the carrier.
- All packages are to be fully insured. You must notify us of any return so that we will be expecting your package, and so you can obtain a Return Merchandise Authorization (RMA) number. Returns that are delivered without our prior knowledge or an RMA will not be acknowledged.
- We do not refund shipping costs or credit card fees. They will be deducted from the total amount of your refund.