Frequently Asked Questions

  • General

    Q: What is a license?
    A: Simply put, when purchasing a software license, you are purchasing the software itself and the usage rights for said software. This means that when you purchase a license from us, you will also receive the product itself in either electronic or physical form (i.e. e-mail or boxed product delivery) and a serial key to use to install the program with.

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    What is the difference between the software you provide and the commercially-priced product?
    A: The only difference between the two is in the end user license agreement and terms of use. Feature-wise, there are no differences between ANY of the discounted products you see here and the commercially-priced retail products that are readily available. The products you buy from our website are 100% legal, fully-featured items that come directly from the manufacturer in their original shrink-wrapped packaging (if applicable).

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    Are the products I purchase from your website legal?
    A: Absolutely. We are 100% authorized resellers for ALL products that we offer. These are not refurbished or used products.

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    Q: How do I submit my required documentation?
    A: You can upload the file after placing your order on the order confirmation page; respond to the automated confirmation e-mail that you'll receive after placing your order; or fax it to us. You can submit your documentation before or after you place your order, but we will only ship the product after we receive the appropriate identification.

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    Q: Do I have to submit my documentation every time I order?
    A: No. We will file away your documentation, so any future orders you place with us will be processed automatically. You will still get the confirmation e-mail requesting your documents; however, just be aware that that is an automated request intended for new customers.

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    Q: I don't have a 501(c)3 but would like to purchase from your website. What do I do?
    A: For certain products, it's absolutely imperative that you have a 501(c)3 to purchase them. Some examples include the Adobe non-profit education licensing and the Microsoft non-profit charity licensing. Some items may be unrestricted and can be purchased without submitting any documentation - please refer to the individual product page to see if your product falls into that category. If you don't have a 501(c)3 for your organization but operate under a greater organization, you can send us their 501(c)3 and we can accept that document.

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    Q: Can I purchase for another person/organization?
    A: Yes. However, we will need to see the relevant documentation of the end user before we can process the order.

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    Q: I've submitted my documents. How long do I have to wait to receive my product?
    A: Generally for electronic deliveries such as the Adobe and Microsoft nonprofit licensing, you can expect to receive an e-mail from them within 2-4 business days. For boxed products that have to be shipped out, delivery takes 3-5 business days when using standard ground shipping. Typical handling time is around 1-2 business days.

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    Is there a limit to what I can purchase?
    A: Absolutely not. You can purchase as many products as you wish.

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    How are my products shipped?
    A: Depending on the product, your product may be shipped either electronically or through a postal carrier (e.g. UPS, Fedex, or USPS). Please refer to the individual product page for details. Electronic delivery means that a link and relevant information regarding your product serial code and product registration will be sent to the e-mail address that you register with us.

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    What kind of payment methods are accepted?
    A: We accept Visa, Mastercard, Discover, and American Express. All credit cards must be based in the United States. Unfortunately, gift cards, checks, and money orders are not accepted.

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  • Non-Profits

    Q: What is a 501(c)3 and why is it so important?
    A: A 501(c) is a federal document delivered by the IRS that stipulates that your charity or nonprofit doesn't have to pay federal income taxes. It is NOT the same as the sales tax exemption form that you receive from the state. Here's an example of what a 501(c)3 typically looks like (image will open in a new window). It's important because it includes all the details needed to verify that your organization is a charity, church, or not-for-profit organization.

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    Q: How do I submit my required documentation?
    A: There are three methods by which you can submit your documentation: upload the file after placing your order on the order confirmation page, respond to the confirmation e-mail that you get after placing your order, or fax it to us. You can submit your documentation before or after you place your order.
    Q: Do I have to do anything prior to ordering?
    A: No. In fact, we prefer that you submit your documentation after you place your order.

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    Q: Do I have to submit my documentation every time I order?
    A: No. We will file away your documentation, so any future orders you place with us will be processed automatically.

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    Q: I don't have a 501(c)3 but would like to purchase from your website. What do I do?
    A: You will need a 501(c)3 to purchase certain items from our website (e.g. Adobe nonprofit licensing and Microsoft nonprofit licensing). Some items may be unrestricted and can be purchased without submitting any documentation - please refer to the individual product page to see if your product falls into that category. If you don't have a 501(c)3 for your organization but operate under a greater organization, you can send us their 501(c)3 and we can accept that document.

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  • Academia

    Q: I'm a student/faculty member. What type of documentation is required?
    A: If you're a student we will need one of the three: 1) a photo of your student ID 2) a copy of your class schedule 3) a copy of your tuition bill. If you're a faculty member, we will need one of these three: 1) a photo of your faculty ID. 2) a paystub containing your name and the institution that you're a part of. 3) a letter from your institution saying that you are currently a faculty member there. Again, we only require that you send one out of the three options from above.

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    Q: When/who do I submit my documentation to?
    A: It depends on the product. For Adobe student and teacher edition products, you will need to submit your academic documentation to Adobe directly after you receive the shipped box product. For other products, verification of academic status may be made pre-sale and you may have to submit the documentation to us directly. Please refer to the individual product page for clarification of when you need to submit documentation.

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    Q: Do I have to submit my documentation every time I order?
    A: No. We will file away your documentation, so any future orders you place with us will be processed automatically.

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    Q: Can I purchase for another student/faculty member?
    A: Yes. However, we will need you to submit their documentation either before or after the product is shipped. Please refer to the individual product page for clarification of when you need to submit documentation.

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    Why can you only ship to the billing address?
    A: Based on the policies of the manufacturers that we support, we can only ship to the billing address.

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    I would like my order to be shipped to an address different from my billing address. What do I do?
    A: Please pay using PayPal and pick the appropriate address that you would like it shipped to.

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  • Adobe Non-Profit Licensing

    Q: How many installations do I get per license?
    A: For Adobe non-profit licenses, you get two (2) installations per license. You cannot have the two programs active simultaneously.

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    Q: I'm part of an IT department working for a non-profit. Can I purchase for an organization?
    A: Yes. However, you will need to submit the organization's 501(c)3 document for us to process your order.

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    Q: What is the 24-month upgrade plan?
    A: The 24-month upgrade plan is offered for select Adobe products and is a way for you to protect your software investment. Say Adobe releases a new version of the program during the 24 month period that your upgrade plan is active; by purchasing the 24-month upgrade plan, you are entitled to that upgrade for free and can upgrade to that version if you choose. Additionally, after the 24 month period has elapsed you can simply renew the upgrade plan on its own to continually keep your product up-to-date for a nominal fee.

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  • Microsoft Non-Profit Licensing

    Q: How many installations do I get per license?
    A: For Microsoft non-profit licenses, you get one (1) installation per license; this means that purchasing 5 licenses of Microsoft Office (Non-Profit) will yield 5 installations for 5 different computers. If you would like to transfer the program to another computer, you will need to uninstall the program on the old computer before attempting reinstallation on the new computer. If a faulty or old computer has a Microsoft nonprofit license installed and you would still like to redeem the program on a new computer, you will need to contact Microsoft.

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    Q: Why do I have to purchase a minimum of 5 licenses?
    A: We are required by Microsoft to enforce the 5 license minimum requirement on certain products.

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    Q: Do I have to purchase the 5 minimum licenses every time I order Microsoft products?
    A: No. You only have to purchase the 5 minimum for your first time that you order Microsoft non-profit licenses; after that you have a two year period where you may purchase whatever quantity of Microsoft non-profit licenses that you wish. After the two year period has elapsed your authorization will expire and you must purchase the 5 minimum again.

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    Q: I want to purchase an older version of a program. Is this possible?
    A: Yes. You will need to purchase the newest version of the program that you're interested in. When you go to the Microsoft Volume Licensing Center, you will be able to select up to two versions prior to download. For example: You'd like to purchase Microsoft Office 2010 (Non-Profit), so you will need to purchase Office 2013. Upon receiving your order, you will log into the Microsoft Volume Licensing Center and simply select Office 2010 to download instead of 2013.

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    Q: What is software assurance?
    A: Similar to the Adobe 24 month upgrade plan, software assurance is a way for you to protect your software investment. If Microsoft releases a new version of the program during the 24 month period that your software assurance is active, then you are entitled to that upgrade for free and can upgrade to that version if you choose. Additionally, after the software assurance has expired, you can simply renew the upgrade plan on its own to continually keep your product up-to-date for a nominal fee. Typically Microsoft will release new products on a 3 year cycle.

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